1. Technology Support

2. Warranty

3. Credit Policy

4. Return Policy

5. Order Cancellation

6. Delivery

Technology Support

East Coast LED seeks to help troubleshoot all issues upon discovery. Customer is responsible for contacting Technology Support upon discovery of any issues. ECL offers different types of communication and packages for support including Email, Phone, Chat, Remote Desktop Connection, and In Person support. The goal of technology support is to remedy all issues. Should the issue remain, then the customer shall be given the opportunity to discuss solutions with the warranty department.

WARRANTY

East Coast LED provides a 2 Year Limited Warranty on electronic parts used in our digital LED signs. Should you need information regarding East Coast LEDs warranty then please contact us. We'd be happy to send you a copy.

CREDIT POLICY

Acceptable forms of payment include Credit Card (Master Card and Visa), Paypal, Money order, Check, and bank transfer. 50% deposit is required on all purchases before production starts, remaining 50% before delivery (A tracking number will be provided at this time). If you applied for the lease-to-own program we must wait until all checks have been performed and funds are collected.

RETURN POLICY

All sales are final.  

ORDER CANCELLATION

Buyer must notify East Coast LED of any cancellation in writing (request to cancel, signature, and notary are required) prior to shipment. All cancelled orders will be subject to a 30% cancellation charge. The 30% cancellation fee will be deducted from the initial 50% deposit.